The reception department at Dar Al Shifa Investment Hospital is one of the most important departments that directly affects the experience of patients and visitors. This department is responsible for receiving and directing patients and visitors and providing them with the necessary information. The reception department features several vital tasks and functions that ensure smooth and efficient workflow
Receiving patients and visitors:
Greeting patients and visitors in a courteous and professional manner.
Providing initial assistance and directing patients to appropriate locations (such as clinics, emergency departments, rooms, etc.).
Appointment management:
Coordinating and recording patient appointments with doctors and specialists.
Ensure the electronic system is updated with new appointments and inform patients of any changes.
Patient Registration:
Enter patient data into the electronic system accurately and effectively.
Verify the information is correct and update it when necessary.
provide information:
Providing patients and visitors with the necessary information about available services, instructions, and any other information they may need.
Answer telephone inquiries and provide remote support when needed.
Coordination with other departments:
Continuous communication with various departments to ensure smooth workflow and efficient delivery of health care.
Facilitating internal transfers of patients between different departments and facilities.
Dealing with emergency situations:
Providing immediate support for emergency cases and directing them to the emergency department or specialist doctors.
Follow specific procedures and protocols to deal with emergency situations efficiently and quickly.
